Context
The company is a service provider that serves both SME businesses and consumers in the insurance market in the Netherlands. It was a majority-owned company by PE and actively participates in consolidating the Dutch insurance advisory market through a buy and build strategy, acquiring 15+ companies p/a.. This rapid growth led to the need for a CEO experienced in leading and professionalizing the company while maintaining service quality.
Goal
Professionalize the organization, integrating acquired companies and ensure successful customer service while managing rapid growth.
Approach
- Significantly improved the internal organization and established a new management team.
- Strengthened support functions such as finance, HR, IT, data, and communication to enhance operational efficiency and quality.
- Streamlined the advisory branch by unifying names across acquired companies.
- Implemented a more effective process for integrating acquired companies.
Results
- Achieved a doubling of both revenue and the number of employees within two years.
- Successful partial exit (70% stake) to large, listed insurance company in 2021
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